Frequently asked questions

  • I’m not sure if anyone can build the quality of website I need. How do I know if you can?
  • Take a few minutes to review our website portfolio. We have a unique design style, so you need to make sure what we consider to be beautiful fits within your opinion as well. If it doesn’t, do consider us for your project. There are a growing number of WordPress consultants and designers available and you will find one who is right for you.
  • What the cost of a new website and how is it determined?
  • Websites are quoted as a fixed bid project. The cost is structured based on the package selected, the complexity and functionality, the size of the website, and the need for marketing support such as search engine optimization, copywriting, and social media integration. Every project is unique and we try to make sure our pricing is fair, based on only your specific needs and not what we think the market will tolerate.
  • What payment options do you accept?
  • Credit cards via PayPal are accepted. All projects require a down payment of 50% to start with and then the remaining 50% at project launch.
  • How long will it take to design and build my new website?
  • This is hard to say, as it varies greatly from client to client. A small micro website can take as little as two weeks and a large, complex B2B website can take one or two Months. Similar to costing, the timeframe for implementation varies on complexity and the number of web pages and blog posts. In most cases, we are waiting on the client and the client is not waiting on us.
  • Do you accept every client?
  • Absolutely not. If the client is not a good fit, the opportunity is not quoted. Creating a new website is a big endeavour and will have a lasting impression, so the website designer and their client need to have synergies for the project to launch successfully and smoothly as possible. It is also apparent for customisations of existing themes. If we don’t feel that we’re a good fit or that WordPress isn’t a good fit, we’ll quickly tell you so.
  • Who is an ideal client for 312Media?
  • Small to medium B2B or B2C companies that have limited internal marketing resources and/or who need their website to be designed around organic SEO. 312Media differentiates itself from other website design companies by providing website design that is completely integrated with traditional and online marketing best practices. With our all inclusive packages, no design work begins until a full marketing analysis is completed. We relax these rules for our design only projects, but we still want to know everything about you so we can build the perfect website.
  • I don’t have an internal marketing team, so how can I support the development of a new website?
  • All inclusive web design projects include SEO, guidance in the development of the marketing message and the content, as well as input of the final website copy. The project is designed around helping clients create an online marketing presence that encourages both targeted traffic and conversions.
  • Isn’t WordPress just for blogging?
  • Not for a long time! WordPress started as a blogging package, but it is now a full CMS that is used around the world for creating both blogs and corporate websites. More than 25 million people have chosen WordPress to power their website or blog for ease of use and user friendliness. Most notable users of WordPress include the likes of CNN, The New York Times, Jay Z, Katy Perry, MTV Newsroom, Mashable, and WSJ Magazine. You can learn more about WordPress at www.wordpress.org.
  • What kind of hosting do I need to support my WordPress website?
  • WordPress runs best on a Linux server with PHP 5 capabilities. Most hosting companies will easily support these requirements. If you have any concern on your hosting company’s support options, we are happy to investigate your existing hosting package and provide assistance with new hosting if needed. If shared hosting is enough for you, we’re big fans and affiliates of GoDaddy
  • Can I update my website after launch?
  • The beauty of WordPress is the ease of use it provides. Each all inclusive website design project will include one hour of WordPress training, so most clients are more than capable of updating and adding website pages as needed. Since some clients do not want to maintain their own websites, 312 Media offers ongoing maintenance. If you want training and you didn’t purchase an all inclusive package, we’re happy to provide training at our standard hourly rate.
  • I see you are based in London, do you just work with local London-based clients?
  • We are located in South London, but we also have team members located throughout the United Kingdom and in our countries. We believe talent is more important than location. Our website design and SEO clients are found inside and outside the state of London. Most clients select us based on past performance and referrals. Few make the selection based on geography only.
  • We don’t have a lot of high quality images so what do you suggest?
  • There are a number of websites that offer affordable stock images for use in website design projects. Most images cost less than twenty dollars per high-resolution image. We typically recommend iStockPhoto.com and BigStockPhoto.com. If you like one of our photos or our clients’ photos, it is safe to assume it was purchased at one of these websites.
  • Are your websites search engine friendly?
  • All of our websites are designed around Google’s guidelines for organic SEO. In addition to having a search engine friendly website, we will create a sitemap.xml file and submit it to Google and Bing upon launch if you’ve purchased an all inclusive package. We will also create a 301 redirect file to help the search engines and visitors find the new pages based on the older pages that are already indexed.
  • I want flash in my website. Can you create flash files?
  • WordPress has a variety of plugins that create “pseudo flash” right within WordPress. These images can easily be swapped out after launch if needed. We prefer this method because it is inexpensive, can be updated by the client after launch, and iPads and iPhones can actually see the images. Flash is not loved by Apple devices, so we typically avoid it if possible.
  • Are references available?
  • Definitely. There are sample testimonials on our website for review. References can be provided prior to signing contracts. As a courtesy to existing clients and to limit unnecessary phone calls, references are not provided until we are the chosen website designer.
  • Where can I obtain WordPress training?
  • We will provide one hour of free training with each all inclusive web design project all. Additional hours are available at an hourly rate. In addition, the WordPress community is vast and there are a wide range of books, online tutorials, and classes available to help new users learn WordPress.
  • I’m a horrible writer, so how can I possibly get content ready for website launch?
  • You are not alone; so do not worry about your lack of writing skills. Ala carte copywriting is available. We can write unique page content, press releases, case studies, and even write industry specific feature articles.
  • What do you need to make a Logo?
  • We ask a few basic questions when it comes to logo design; Take a look at our logo design page for our requirements.

Got more questions? We are here to help, get in touch today! Get In Touch